Cancellation Policy

Last updated: 4 September 2026

A booked rental takes pieces out of the inventory available to other clients. These deadlines reflect how much notice we need to place them again.

1. How to cancel

Every cancellation must be sent in writing and by email only to alegrafestrd@gmail.com, quoting the order number. The date and time that email is received is what counts. A WhatsApp message or a phone call is not sufficient record of a cancellation.

2. Cancellation

The notice period runs from the moment we receive the cancellation email until the date of the event.

For cancellations made 25 days or less before the event date, up to 30% of the booking total is deducted as damages to the Company.

3. Rescheduling

Changing the date is usually better than cancelling, for both sides. With at least 15 days notice you can move your booking to a new date within the following 12 months, with no penalty, subject to inventory availability and to the rate in force on the new date.

4. Reducing quantities

Reducing the number of pieces in a confirmed booking is treated as a partial cancellation and is governed by the section above. Up to 10 days before the event we accept adjustments of up to 20% of the total with no penalty, to accommodate the normal changes to a guest list.

Increasing quantities or adding pieces is always possible subject to availability, and is billed at the rate in force.

5. Weather and force majeure

Where an event is prevented by an event of force majeure —a hurricane or tropical storm with an official warning, flooding, an order of the authorities, a health emergency— the damages deduction does not apply. Instead we offer rescheduling with no penalty or a credit for the full amount paid, valid for 12 months.

Ordinary rain is not force majeure. For outdoor setups we recommend contracting cover —a tent or canopy— or agreeing an indoor fallback plan in advance.

6. Cancellation on our part

If for a reason attributable to us we were unable to deliver, we will do everything possible to substitute the pieces with others of equivalent or higher category at no extra cost. If that were not possible, we will refund 100% of the amount paid for the pieces not delivered.

7. Contact

To cancel or reschedule, write to alegrafestrd@gmail.com. It is the only valid way to place a cancellation on record.

For any other query about your booking you can call us or message us on WhatsApp at +1 (809) 253-1631 or +1 (829) 222-6721.

This policy forms part of our Rental Terms and Conditions. See also our Privacy Policy.